Useful Resources and Links
811 - CALL BEFORE YOU DIG!
Calling 811 in Durham, NC** is essential for safe digging. When you reach out to **North Carolina 811**, they'll communicate your excavation needs to utility companies. These companies will then dispatch professional locators to mark their buried lines at no cost to you. It helps prevent accidental damage to underground utility lines and ensures safety during construction or digging projects.
Dial 811 or (800) 632-4949
Open Monday thru Friday 7:00 am to 7:00 pm
Animal Services
https://www.durhamsheriff.com/services/animal-services
The Durham County Animal Services office is located at 3005 Glenn Road and is open 8:30 a.m. to 5:00 p.m. Monday through Friday. This office should be contacted for information purposes only at (919) 560-0630.
The Animal Services Division of the Durham County Sheriff's Office responds to routine calls for service as follows: Monday through Friday from 8:00 a.m. to 5:00 p.m. Animal Services is available Saturdays, Sundays and Holidays for Emergency Calls only.
City Water Services
https://www.durhamnc.gov/1028/Customer-Billing-Services
Phone: (919) 560-1200
District 4 Police Substation
https://www.durhamnc.gov/210/District-4
2945 S Miami Boulevard, Suite 135
Durham, NC 27703
Non-Emergency Phone: (919) 560-4415
Fax: (866) 544-3369
Duke Energy
https://outagereport.duke-energy.com/#/report-outage/home/find-account
To report a power outage with Duke Energy, you have a few options:
- Online: Visit the Duke Energy website on your desktop or mobile device.
- Mobile App: Download the Duke Energy App from the Apple Store or Google Play and use it to report the outage.
- Text: Send the word "OUT" to 57801 (standard text and data charges may apply).
- Phone: Call Duke Energy's automated outage reporting system at (800) 343-3525
Durham Street Maintenance Division
https://www.durhamnc.gov/979/Street-Maintenance-Division
To submit a Street Repair request, please contact DurhamOneCall at (919) 560-1200.
To submit a request for paving a gravel street, please contact Public Works Engineering Division at (919) 560-4326.
Family Safety
https://www.familywatchdog.us/
Family Watchdog is a free service that helps you locate registered sex offenders and other types of offenders in your area. It encourages families to stay informed about possible dangers in places they frequently visit. By entering an address, you can view a map showing where these individuals live and work. Additionally, signing up for their free notifications keeps you updated when offenders move in or out of your area.
Internet and other service outages
https://downdetector.com/
Downdetector is a real-time problem and outage monitoring service. It helps people around the world understand disruptions to vital services such as the internet, social media, web hosting platforms, banks, games, entertainment, and more. Users can check the status and uptime of hundreds of services, including telecommunication outages (internet, phone, and TV service), online banking problems, websites that go down, and apps that aren't working. Downdetector monitors over 12,000 services in 45+ countries. If you're experiencing issues with a specific service, Downdetector can provide insights into whether others are also affected.
Nextdoor
https://nextdoor.com/login
Nextdoor is an app that connects neighbors within a community. Here's how you can log in:
1. Go to the [Nextdoor login page](https://nextdoor.com/login).
2. Below the green "Log in" button, choose to sign in with your Facebook, Google, or Apple account.
3. Enter your email and password associated with your Facebook, Google, or Apple account on the screen that appears.
4. Follow the prompts to log in to Nextdoor.
If you encounter any issues, such as forgetting your password or seeing error messages, check the troubleshooting tips provided on the login page.
Solid Waste Management
https://www.durhamnc.gov/1439/Durham-One-Call
https://www.durhamnc.gov/832/Solid-Waste-Management
For Solid Waste Management questions and issues use the searchable guide or contact Durham One Call online or by calling (919) 560-1200.
Tax Appeals
https://www.dconc.gov/county-departments/departments-f-z/tax-administration/appealing-your-value
Property tax appeals are formal processes that allow homeowners and property owners to challenge their property's assessed value to reduce their property tax liability. These appeals are important because they ensure that taxpayers pay a fair amount of property taxes based on accurate property assessments. Here are some reasons why you might consider appealing your property tax value:
- Lower Upfront Taxes: By arguing that your home is assessed at a higher value than it's actually worth, you can potentially lower your property tax bill until the next assessment.
- Prevent Future Hikes: Fighting a higher property tax bill may discourage assessors from raising your assessment in the future.
- Help Neighbors: Lowering your home's assessed value can benefit neighbors by making it easier for them to argue for lower assessments too.